Frequently Asked Questions

 

Chords

When do fans get charged?


For monthly payment plans, service is billed in advance on a monthly basis.
All credit card payments are secured and verified using Stripe.
We don’t accept cash, checks, or PayPal for payment.
Also, please note that we bill in USD and international payments may be subject to conversion fees.




When do Artists get paid?


On the last day of each month. Please allow between 4 and 7 business days for payments to process.




What are my options to receive payment?


You have the option to receive payment via Stripe direct deposit to your checking account. Transfer fees: Receiving payment via Stripe - $0.25 fee for every deposit.




How do you calculate fees?


Our mission at Chords is to do everything we can to minimize fees.
We hope this article sheds some light on the three main types.
Payment processing fees represent the amount that our payment processors (Stripe) charge each time they process a payment.
Payment processors typically charge a percentage of each support plus a fixed number of cents.
Chords reduces processing fees by aggregating charges at the beginning of each month.
International transfer fees apply to payments that pass between two different countries.
Receiving payment via Stripe - $0.25 fee for every deposit
Note: This does not include any fees associated with converting USD to your native currency.




Do you give refunds?


Payments are non-refundable.





 

Copyrights

Do I own my content on Chords?


Except granting a license to us to perform and promote Chords’s Service, you own your own content.
We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
However, by publishing your content on Chords, you agree to allow others to view your content.
In any case, we will not enable 3rd party advertisement on your chords profile.




Is my content protected?


Chords works closely with ASCAP & BMI to make sure you perceive your royalties. It is your responsibility to protect your content through ASCAP or BMI.




My content is not protected, what should I do?


We highly recommend that you create an ASCAP or BMI profile and get an ASCAP or BMI id# in order to make sure that your content is copyrighted.
Note sure how to do it? We are here to help!




I am signed on a Label, can I still use Chords?


Unsigned/independent Artists are more than welcome to use Chords. It is for you that Chords was created.
If you are signed on a label, you need to make sure that your contract is non-exclusive and that you own your copyrights in order to avoid any copyright infringement.




How is my music used by Chords?


Once you create your Chords Artist Profile and upload your music, your music will be streamable by the Chords Community.
Meanwhile, you do have the option to make your music available only to your Chords Supporting Fans.




Will I earn royalties if my music is played on Chords?


Chords is ASCAP and BMI Licensed. This mean that we do pay royalties to the ASCAP and BMI organizations for the diffusion of music on the Chords website.
It is your responsibility to make sure that your music is protected through the ASCAP or the BMI organization in order to receive your cut.





 

Music

Do I own my content on Chords?


Except granting a license to us to perform and promote Chords’s Service, you own your own content.
We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
However, by publishing your content on Chords, you agree to allow others to view your content.
In any case, we will not enable 3rd party advertisement on your chords profile.




Is my content protected?


Chords works closely with ASCAP & BMI to make sure you perceive your royalties. It is your responsibility to protect your content through ASCAP or BMI.




My content is not protected, what should I do?


We highly recommend that you create an ASCAP or BMI profile and get an ASCAP or BMI id# in order to make sure that your content is copyrighted.
Note sure how to do it? We are here to help!




I am signed on a Label, can I still use Chords?


Unsigned/independent Artists are more than welcome to use Chords. It is for you that Chords was created.
If you are signed on a label, you need to make sure that your contract is non-exclusive and that you own your copyrights in order to avoid any copyright infringement.




How is my music used by Chords?


Once you create your Chords Artist Profile and upload your music, your music will be streamable by the Chords Community.
Meanwhile, you do have the option to make your music available only to your Chords Supporting Fans.




Will I earn royalties if my music is played on Chords?


Chords is ASCAP and BMI Licensed. This mean that we do pay royalties to the ASCAP and BMI organizations for the diffusion of music on the Chords website.
It is your responsibility to make sure that your music is protected through the ASCAP or the BMI organization in order to receive your cut.





 

Rewards

Can I delete my Chords account?


Yes.




How do I delete my Chords Account?


The Chords account deletion is a 3 steps process.

Step1:

Go to your Settings page and click on the "Delete Account" button on the bottom of the page.

Step 2:

Fill in the form and click on the "Send Confirmation Email" button.

Step 3:

Once you click on the "Send Confirmation Email" button, a prefilled email will open automatically. Please make sure to send us this email in order to confirm you account deletion.




How long will it take for my Chords account to be deleted?


Your account and its data will be permanently deleted within 30 days. Until then, your account will still be active, meaning your profile will be visible and you are welcome to use the platform as usual. If your billing cycle renews before we are able to process your request, we will issue a full refund for the amount charged after we received your email.





 

Notifications

Do I own my content on Chords?


Except granting a license to us to perform and promote Chords’s Service, you own your own content.
We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
However, by publishing your content on Chords, you agree to allow others to view your content.
In any case, we will not enable 3rd party advertisement on your chords profile.




Is my content protected?


Chords works closely with ASCAP & BMI to make sure you perceive your royalties. It is your responsibility to protect your content through ASCAP or BMI.




My content is not protected, what should I do?


We highly recommend that you create an ASCAP or BMI profile and get an ASCAP or BMI id# in order to make sure that your content is copyrighted.
Note sure how to do it? We are here to help!




I am signed on a Label, can I still use Chords?


Unsigned/independent Artists are more than welcome to use Chords. It is for you that Chords was created.
If you are signed on a label, you need to make sure that your contract is non-exclusive and that you own your copyrights in order to avoid any copyright infringement.




How is my music used by Chords?


Once you create your Chords Artist Profile and upload your music, your music will be streamable by the Chords Community.
Meanwhile, you do have the option to make your music available only to your Chords Supporting Fans.




Will I earn royalties if my music is played on Chords?


Chords is ASCAP and BMI Licensed. This mean that we do pay royalties to the ASCAP and BMI organizations for the diffusion of music on the Chords website.
It is your responsibility to make sure that your music is protected through the ASCAP or the BMI organization in order to receive your cut.





 

Payments

When do fans get charged?


For monthly payment plans, service is billed in advance on a monthly basis.
All credit card payments are secured and verified using Stripe.
We don’t accept cash, checks, or PayPal for payment.
Also, please note that we bill in USD and international payments may be subject to conversion fees.




When do Artists get paid?


On the last day of each month. Please allow between 4 and 7 business days for payments to process.




What are my options to receive payment?


You have the option to receive payment via Stripe direct deposit to your checking account. Transfer fees: Receiving payment via Stripe - $0.25 fee for every deposit.




How do you calculate fees?


Our mission at Chords is to do everything we can to minimize fees.
We hope this article sheds some light on the three main types.
Payment processing fees represent the amount that our payment processors (Stripe) charge each time they process a payment.
Payment processors typically charge a percentage of each support plus a fixed number of cents.
Chords reduces processing fees by aggregating charges at the beginning of each month.
International transfer fees apply to payments that pass between two different countries.
Receiving payment via Stripe - $0.25 fee for every deposit
Note: This does not include any fees associated with converting USD to your native currency.




Do you give refunds?


Payments are non-refundable.





 

Analytics

When do fans get charged?


For monthly payment plans, service is billed in advance on a monthly basis.
All credit card payments are secured and verified using Stripe.
We don’t accept cash, checks, or PayPal for payment.
Also, please note that we bill in USD and international payments may be subject to conversion fees.




When do Artists get paid?


On the last day of each month. Please allow between 4 and 7 business days for payments to process.




What are my options to receive payment?


You have the option to receive payment via Stripe direct deposit to your checking account. Transfer fees: Receiving payment via Stripe - $0.25 fee for every deposit.




How do you calculate fees?


Our mission at Chords is to do everything we can to minimize fees.
We hope this article sheds some light on the three main types.
Payment processing fees represent the amount that our payment processors (Stripe) charge each time they process a payment.
Payment processors typically charge a percentage of each support plus a fixed number of cents.
Chords reduces processing fees by aggregating charges at the beginning of each month.
International transfer fees apply to payments that pass between two different countries.
Receiving payment via Stripe - $0.25 fee for every deposit
Note: This does not include any fees associated with converting USD to your native currency.




Do you give refunds?


Payments are non-refundable.





 

Referral Discounts

Can I delete my Chords account?


Yes.




How do I delete my Chords Account?


The Chords account deletion is a 3 steps process.

Step1:

Go to your Settings page and click on the "Delete Account" button on the bottom of the page.

Step 2:

Fill in the form and click on the "Send Confirmation Email" button.

Step 3:

Once you click on the "Send Confirmation Email" button, a prefilled email will open automatically. Please make sure to send us this email in order to confirm you account deletion.




How long will it take for my Chords account to be deleted?


Your account and its data will be permanently deleted within 30 days. Until then, your account will still be active, meaning your profile will be visible and you are welcome to use the platform as usual. If your billing cycle renews before we are able to process your request, we will issue a full refund for the amount charged after we received your email.





 

Taxes

Can I delete my Chords account?


Yes.




How do I delete my Chords Account?


The Chords account deletion is a 3 steps process.

Step1:

Go to your Settings page and click on the "Delete Account" button on the bottom of the page.

Step 2:

Fill in the form and click on the "Send Confirmation Email" button.

Step 3:

Once you click on the "Send Confirmation Email" button, a prefilled email will open automatically. Please make sure to send us this email in order to confirm you account deletion.




How long will it take for my Chords account to be deleted?


Your account and its data will be permanently deleted within 30 days. Until then, your account will still be active, meaning your profile will be visible and you are welcome to use the platform as usual. If your billing cycle renews before we are able to process your request, we will issue a full refund for the amount charged after we received your email.





 

Account Deletion 

Can I delete my Chords account?


Yes.




How do I delete my Chords Account?


The Chords account deletion is a 3 steps process.

Step1:

Go to your Settings page and click on the "Delete Account" button on the bottom of the page.

Step 2:

Fill in the form and click on the "Send Confirmation Email" button.

Step 3:

Once you click on the "Send Confirmation Email" button, a prefilled email will open automatically. Please make sure to send us this email in order to confirm you account deletion.




How long will it take for my Chords account to be deleted?


Your account and its data will be permanently deleted within 30 days. Until then, your account will still be active, meaning your profile will be visible and you are welcome to use the platform as usual. If your billing cycle renews before we are able to process your request, we will issue a full refund for the amount charged after we received your email.