Frequently Asked Questions

 

Chords

What are referral discounts?


Referral discounts are offered to fans for referring / promoting the artist they support.




How does referral discounts work?


There are two ways for a referral discount to be applied towards a fan's membership:

• Every chords fan profile comes with an "Invite" button which allows fans to share a referral link with their community.

Evey time a new member signs up via that link, the referring fan (who shared the link) will benefit of a $1.00 discount towards their $9.99 monthly membership.

• Every Chords Fan profile comes with a "Support" button which allows any fan already on the chords platform to support the artist displayed on that fan page.

Every time a support button is clicked on a fan profile, the fan (owner) of the profile will benefit of a $1.00 discount towards their $9.99 monthly membership.




How long does a referral discount last for?


A referral discount applied to a fan's membership will automatically renew on a monthly basis as long as the referred fan is supporting the artist they discovered through the referring fan's profile.

If the reffered fan decide to support a new artist through an other fan's profile, then the discount will switch to the new referring fans's membership.




Will I keep my discounts if I decide to support a new artist?


No.

Every time you decide to support a new artist, all discounts earned while supporting the previous supported artist will stop and your membership will go back to $9.99/month.

That being said, as soon as you decide to start supporting a new artist, every new referral you originate will apply a $1.00 discount towards you membership.




Why can't I keep my discounts if decide to support a new artist?


When you refer a new fan, you earn a discount that lowers your monthly membership.
The amount discounted from your membership affects the amount the artist you support earn from your membership.
Althouth the artist gets paid less from your membership, they would still get a new supporting fan through you referral which makes up for the discount applied to your membership.

If you kept your discounts when supporting a new artist, the new supported artist would not benefit of the new supporting fans associated with your discounts and would not get paid the full amount from your membership.

This is why we believe that it is fair to associate all discounts earned through the referrals brought by a fan with the artist currently supported during the time the referrals occured.

When you decide to support a new artist, from that moment on all new referrals you originate will be associated with the new artist supported and the discounts associated will be applied towards your membership.




How does a referral discount impact an artist's earnings?


Out of the $9.99 Fan monthly membership, $7.00 is distributed to the artist and Chords takes a $2.99 fee.

If a fan refers 10 new fans, they would benefit of a $10.00 discount towards there membership in which case neither the artist or Chords get paid.

We believe that everyone should pitch in including us!

The following shows you how referral discount affect Fan's membership, Artist's earning and Chords fees.





 

Copyrights

Do I own my content on Chords?


Except granting a license to us to perform and promote Chords’s Service, you own your own content.
We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
However, by publishing your content on Chords, you agree to allow others to view your content.
In any case, we will not enable 3rd party advertisement on your chords profile.




Is my content protected?


Chords works closely with ASCAP & BMI to make sure you perceive your royalties. It is your responsibility to protect your content through ASCAP or BMI.




My content is not protected, what should I do?


We highly recommend that you create an ASCAP or BMI profile and get an ASCAP or BMI id# in order to make sure that your content is copyrighted.
Note sure how to do it? We are here to help!




I am signed on a Label, can I still use Chords?


Unsigned/independent Artists are more than welcome to use Chords. It is for you that Chords was created.
If you are signed on a label, you need to make sure that your contract is non-exclusive and that you own your copyrights in order to avoid any copyright infringement.




How is my music used by Chords?


Once you create your Chords Artist Profile and upload your music, your music will be streamable by the Chords Community.
Meanwhile, you do have the option to make your music available only to your Chords Supporting Fans.




Will I earn royalties if my music is played on Chords?


Chords is ASCAP and BMI Licensed. This mean that we do pay royalties to the ASCAP and BMI organizations for the diffusion of music on the Chords website.
It is your responsibility to make sure that your music is protected through the ASCAP or the BMI organization in order to receive your cut.





 

Music

Can I upload any song on Chords?


No.
Chords was created to help the preservation of the cultural diversity brought by independent creators.
Our goal is to make Chords “The Place to Go” to discover the very best new original music by independent artists. ​
For the time being we only accept ORIGINAL MUSIC and DO NOT ACCEPT COVER SONGS.




Can I edit my music on Chords?


You can add or delete any content uploaded on Chords, anytime.





 

Rewards

What are referral discounts?


Referral discounts are offered to fans for referring / promoting the artist they support.




How does referral discounts work?


There are two ways for a referral discount to be applied towards a fan's membership:

• Every chords fan profile comes with an "Invite" button which allows fans to share a referral link with their community.

Evey time a new member signs up via that link, the referring fan (who shared the link) will benefit of a $1.00 discount towards their $9.99 monthly membership.

• Every Chords Fan profile comes with a "Support" button which allows any fan already on the chords platform to support the artist displayed on that fan page.

Every time a support button is clicked on a fan profile, the fan (owner) of the profile will benefit of a $1.00 discount towards their $9.99 monthly membership.




How long does a referral discount last for?


A referral discount applied to a fan's membership will automatically renew on a monthly basis as long as the referred fan is supporting the artist they discovered through the referring fan's profile.

If the reffered fan decide to support a new artist through an other fan's profile, then the discount will switch to the new referring fans's membership.




Will I keep my discounts if I decide to support a new artist?


No.

Every time you decide to support a new artist, all discounts earned while supporting the previous supported artist will stop and your membership will go back to $9.99/month.

That being said, as soon as you decide to start supporting a new artist, every new referral you originate will apply a $1.00 discount towards you membership.




Why can't I keep my discounts if decide to support a new artist?


When you refer a new fan, you earn a discount that lowers your monthly membership.
The amount discounted from your membership affects the amount the artist you support earn from your membership.
Althouth the artist gets paid less from your membership, they would still get a new supporting fan through you referral which makes up for the discount applied to your membership.

If you kept your discounts when supporting a new artist, the new supported artist would not benefit of the new supporting fans associated with your discounts and would not get paid the full amount from your membership.

This is why we believe that it is fair to associate all discounts earned through the referrals brought by a fan with the artist currently supported during the time the referrals occured.

When you decide to support a new artist, from that moment on all new referrals you originate will be associated with the new artist supported and the discounts associated will be applied towards your membership.




How does a referral discount impact an artist's earnings?


Out of the $9.99 Fan monthly membership, $7.00 is distributed to the artist and Chords takes a $2.99 fee.

If a fan refers 10 new fans, they would benefit of a $10.00 discount towards there membership in which case neither the artist or Chords get paid.

We believe that everyone should pitch in including us!

The following shows you how referral discount affect Fan's membership, Artist's earning and Chords fees.





 

Notifications

What are Analytics?


Analytics offers information about your Chords profile.




What will "Artist Analytics” page show?


This section summarizes the support that you receive, the layout is based on your monthly payments. The table shows: Active Supporters: Number of Direct or Indirect Fans currently supporting you. Scheduled Active Supporters: Number of Direct or Indirect fans scheduled to become active supporters on the Current pay out period.

Upcoming Active Supporters: Number of Direct or Indirect fans scheduled to become active supporters on the next pay out period

Inactive Supporters: Number of Direct or Indirect fans scheduled to stop supporting you.




What will "Fan Analytics" page show?


This section summarizes the support that you receive, the layout is based on your monthly payments. The table shows: Active Referrals: Number of Indirect Fans currently supporting your artist.

Scheduled Referrals: Number of Indirect fans scheduled to become active referrals.

Inactive Referrals: Number of Indirect fans scheduled to stop supporting you.





 

Payments

What are Analytics?


Analytics offers information about your Chords profile.




What will "Artist Analytics” page show?


This section summarizes the support that you receive, the layout is based on your monthly payments. The table shows: Active Supporters: Number of Direct or Indirect Fans currently supporting you. Scheduled Active Supporters: Number of Direct or Indirect fans scheduled to become active supporters on the Current pay out period.

Upcoming Active Supporters: Number of Direct or Indirect fans scheduled to become active supporters on the next pay out period

Inactive Supporters: Number of Direct or Indirect fans scheduled to stop supporting you.




What will "Fan Analytics" page show?


This section summarizes the support that you receive, the layout is based on your monthly payments. The table shows: Active Referrals: Number of Indirect Fans currently supporting your artist.

Scheduled Referrals: Number of Indirect fans scheduled to become active referrals.

Inactive Referrals: Number of Indirect fans scheduled to stop supporting you.





 

Analytics

Can I upload any song on Chords?


No.
Chords was created to help the preservation of the cultural diversity brought by independent creators.
Our goal is to make Chords “The Place to Go” to discover the very best new original music by independent artists. ​
For the time being we only accept ORIGINAL MUSIC and DO NOT ACCEPT COVER SONGS.




Can I edit my music on Chords?


You can add or delete any content uploaded on Chords, anytime.





 

Referral Discounts

What are referral discounts?


Referral discounts are offered to fans for referring / promoting the artist they support.




How does referral discounts work?


There are two ways for a referral discount to be applied towards a fan's membership:

• Every chords fan profile comes with an "Invite" button which allows fans to share a referral link with their community.

Evey time a new member signs up via that link, the referring fan (who shared the link) will benefit of a $1.00 discount towards their $9.99 monthly membership.

• Every Chords Fan profile comes with a "Support" button which allows any fan already on the chords platform to support the artist displayed on that fan page.

Every time a support button is clicked on a fan profile, the fan (owner) of the profile will benefit of a $1.00 discount towards their $9.99 monthly membership.




How long does a referral discount last for?


A referral discount applied to a fan's membership will automatically renew on a monthly basis as long as the referred fan is supporting the artist they discovered through the referring fan's profile.

If the reffered fan decide to support a new artist through an other fan's profile, then the discount will switch to the new referring fans's membership.




Will I keep my discounts if I decide to support a new artist?


No.

Every time you decide to support a new artist, all discounts earned while supporting the previous supported artist will stop and your membership will go back to $9.99/month.

That being said, as soon as you decide to start supporting a new artist, every new referral you originate will apply a $1.00 discount towards you membership.




Why can't I keep my discounts if decide to support a new artist?


When you refer a new fan, you earn a discount that lowers your monthly membership.
The amount discounted from your membership affects the amount the artist you support earn from your membership.
Althouth the artist gets paid less from your membership, they would still get a new supporting fan through you referral which makes up for the discount applied to your membership.

If you kept your discounts when supporting a new artist, the new supported artist would not benefit of the new supporting fans associated with your discounts and would not get paid the full amount from your membership.

This is why we believe that it is fair to associate all discounts earned through the referrals brought by a fan with the artist currently supported during the time the referrals occured.

When you decide to support a new artist, from that moment on all new referrals you originate will be associated with the new artist supported and the discounts associated will be applied towards your membership.




How does a referral discount impact an artist's earnings?


Out of the $9.99 Fan monthly membership, $7.00 is distributed to the artist and Chords takes a $2.99 fee.

If a fan refers 10 new fans, they would benefit of a $10.00 discount towards there membership in which case neither the artist or Chords get paid.

We believe that everyone should pitch in including us!

The following shows you how referral discount affect Fan's membership, Artist's earning and Chords fees.





 

Taxes

Can I upload any song on Chords?


No.
Chords was created to help the preservation of the cultural diversity brought by independent creators.
Our goal is to make Chords “The Place to Go” to discover the very best new original music by independent artists. ​
For the time being we only accept ORIGINAL MUSIC and DO NOT ACCEPT COVER SONGS.




Can I edit my music on Chords?


You can add or delete any content uploaded on Chords, anytime.





 

Account Deletion 

Can I delete my Chords account?


Yes.




How do I delete my Chords Account?


The Chords account deletion is a 3 steps process.

Step1:

Go to your Settings page and click on the "Delete Account" button on the bottom of the page.

Step 2:

Fill in the form and click on the "Send Confirmation Email" button.

Step 3:

Once you click on the "Send Confirmation Email" button, a prefilled email will open automatically. Please make sure to send us this email in order to confirm you account deletion.




How long will it take for my Chords account to be deleted?


Your account and its data will be permanently deleted within 30 days. Until then, your account will still be active, meaning your profile will be visible and you are welcome to use the platform as usual. If your billing cycle renews before we are able to process your request, we will issue a full refund for the amount charged after we received your email.





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